Frequently Asked Questions

How can we help?

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Getting Started with Expandly

Marketplaces

Shopping carts

Listings Products and Invetory

Order Management and Shipping

Trial and Subscription

Can Expandly

Expandly Support

eRetail

Yes. You can download orders from any Expandly supported channels for a given date range. Once your orders are stored in Expandly they will be kept in Expandly until you delete them.

Yes. It is possible to import your products and listings.

Yes. Expandly has a merge facility with comprehensive options to help you to correctly build up your products and listings within Expandly.

If you want to use Expandly’s live inventory function then you will need to merge your products.

If you are unsure about how the Expandly merge function works, or are not confident doing this on your own you can contact our support team who will guide you through it.

Yes. When you import your listings your images and descriptions will also be imported.

There is no limit to how many SKUs you can have in Expandly however if your account is very large you may require a dedicated server to ensure speed of use.

Yes, you have the option to merge your products by SKU.

You can merge your products by a combination of title and / or SKU according to priorities you set.

Expandly supports Amazon, Ebay and Etsy.

At present Expandly does not support Jet, Rakuten, Sears, Walmart, eBid or Bonanza.

We are working to a development roadmap that may include additional marketplaces in the future.

Yes you can. You can contact our sales team via our website and request to be notified as and when a channel becomes available.

Yes. You can have multiple stores with the same marketplace. There is no limit. e.g. customers have been know to have 7+ Ebay/Amazon stores.

We currently support Amazon UK, Amazon US, Amazon Canada, Amazon France, Amazon Germany, Amazon Italy and Amazon Spain.

It is necessary for us to do additional development before we can support Amazon India. It is likely that we will support Amazon India in the future, although we are not able at this time to say when that will be.

Expandly supports selling worldwide on Etsy.

Expandly supports selling worldwide on eBay.

Yes you can. First set up an Expandly account. Next, import all your eBay listings and products and create in Expandly. Then edit your products to contain the Amazon specific information. Now list to Amazon through Expandly.

Yes you can. First set up an Expandly Account. Next, import all your Amazon listings and products and create in Expandly. Then edit your products to contain the eBay specific information. Now list to eBay through Expandly.

A full list of all the shopping carts we support can be found here. Note that some shopping carts are still in BETA.

Unfortunately we don’t support ekmPowershop at this time. We are constantly looking to extend the reach of Expandly and are working to a development roadmap that may include ekmPowershop in the future.

BETA shopping carts are integrations that have been fully tested internally by our software team and are now being released for users to begin fully using them. BETA shopping carts may have minor issues, however you will receive full customer support as you use them.

Yes you can. You can contact our sales team via our website and request to be notified as and when a channel becomes available.

Yes. You can have multiple stores with the same shopping cart. There is no limit. e.g. customers have been know to have 5+ shopify sites.

Once the sales channel makes the information available, it will be available within Expandly within 5 minutes. Please note that some sales channels take longer to make this information available than others and allow up to 15 minutes.

Yes, you can run the two systems at the same time during the setup phase, however we recommend that you use Expandly with the live inventory function switched off until you are ready to fully transition to Expandly. This ensures you will not have issues caused by both Linnworks and Expandly reducing your stock when you sell items.

Yes, you can run the two systems at the same time during the setup phase, however we recommend that you use Expandly with the live inventory function switched off until you are ready to fully transition to Expandly. This ensures you will not have issues caused by both multi-channel softwares reducing your stock when you sell items.

Yes. From the main orders screen you can view which items are in stock and which are not, and how many.

No. At present Expandly does not allow for cross-channel fulfilment (FBA).

Yes. For orders received on Amazon, you can mark the order as FBA.

Yes. You can download any orders stored in your channel accounts. Orders can only be imported in blocks of 90 days at a time.

Yes. You can select which orders you want to process using on-screen filtering, then bulk action the selected items moving them through statuses, sending to Xero etc.

It is dependent on Royal Mail and typically takes 10 days.

It is only available once you are on a paying plan as we have to contact Royal Mail and get an Account set up. This can take up to 10 working days.

Yes. If your printer is set up on your computer and is working for you now, you will be able to print your labels using Expandly. You may have to make minor alterations to your printer settings to get it exactly right.

You can do it directly from within Expandly as long as your printer settings are correct.

As long as you have a Royal Mail OBA Account setup you can integrate your Expandly account with DMO.

There is an initial setup cost for us associated with each shipping carrier you add. It also costs us to keep our carrier integrations up-to-date and fully functional. Our charges cover this work.

14 days is generally long enough for users to get set up with Expandly and to become familiar with using it.

Please contact us through our website and we will do our best to help you. Note that we may no longer have your account data stored in Expandly and you may need to recreate this.

No. All our fees are stated up front on our pricing page. We have a simple pricing policy and believe strongly in transparency.

You can cancel your account through the billing screen within the Expandly platform.

Yes. You can cancel your account at any time. You will still have access to your Expandly account as usual until the end of the paid period. The paid period length may vary depending on the plan you are on.

They will stay in Expandly indefinitely. As long as you import your orders from your channel we will keep them.

We may retain customer data after an account is cancelled, unless you specifically request we remove it. A request can be made in writing and sent by email to our customer services team. 

Expandly makes it easier for you to edit your listings and keep them up-to-date, however Expandly has no SEO capabilities. You remain responsible for ensuring the quality of your listings.

It is possible to use Webinterpret with Expandly however, we generally wouldn’t recommend it. If you choose to use Webinterpret with Expandly, you can select which language to import in when you import your ebay listings. It is highly recommended that you speak to our support team before proceeding with a Webinterpret import.

Expandly doesn’t have a direct email function at present. You can export email addresses as a CSV.

Yes. Any status updates you make within Expandly are synchronised with your sales channel, and the sales channel will contact the customer in the normal way if appropriate.

Yes. Install and use the repricer as normal on your channel. It will only affect prices on this channel. It is not possible to cross-channel reprice with Expandly.

Our support team is available from 8am – 6pm (GMT) Monday to Friday. Any messages left outside these hours will be followed up on the following working day.

At present our support team is based in the UK and work UK hours. If you specifically need to speak to someone outside these hours, please contact the support team by email and request an appointment. We will endeavour to find a time to speak that suits both you and us.

FIFO stands for First In First Out and is a way of managing your stock so you always ship your oldest items first.

An online marketplace is a website that allows multiple sellers to sell their goods, taking a charge for the service they provide. Amazon, eBay and Etsy are all Online Marketplaces.

A shopping cart is a piece of software that provides shop facilities that you can embed into your own website, or shop facilities you access through a specific domain name. Shopping cart software allows you to “sell through your own website” easily.